Exchange &
Return Policy
Our commitment to your satisfaction is as deep as our roots in heritage.
Returns, Refunds & Exchange Policy
Issued in accordance with the Consumer Protection Act, 2019 and E-commerce Rules, 2020.
1. Eligibility Window
Consumers may initiate a return or exchange request within 100 hours from the date and time of delivery, as recorded by our logistics partners.
- Must be unused & unwashed
- Original tags must be intact
- Resalable condition required
2. Non-Returnable Items
In accordance with Rule 4(8) of the E-commerce Rules, certain items are exempt from return:
- Gift cards & Digital Vouchers
- Clearance & Discounted items
- Custom or Made-to-order products
3. Refund Timelines
4. Final Considerations
To maintain the highest hygiene standards and support our artisan community, a nominal processing fee (ranging between ₹50–₹99) may be applicable for reverse pickup services, depending on the region and logistics constraints.
Partial COD orders will have forward and return shipping charges adjusted from the final refund amount.
Need help with a dispute?
Contact our grievance officer as per Rule 4(4) of the E-commerce Rules.
How to Start Your Return
Visit Centre
Navigate to our dedicated Returns Centre page.
Verify Order
Enter your registered email and Order ID.
Choose Item
Select the specific items and return reasons.
Pickup
Hand over the item in its original packaging.