Shipping &
Delivery Policy
Detailed guidelines ensuring your premium fashion reaches you with care and reliability.
This Shipping & Delivery Policy governs the delivery of products purchased through our website. By placing an order, you agree to the terms stated below.
Order Processing & Dispatch
All orders are processed and prepared for dispatch within a reasonable operational timeframe, typically within 2–3 business days from the date of order confirmation. Dispatch timelines may vary depending on order volume, product availability, quality checks, and operational conditions.
Once dispatched, shipment details and tracking information will be shared via email or SMS.
Estimated Delivery Time
Delivery timelines are approximate and may vary depending on the customer’s location, courier network coverage, and external factors.
Domestic Orders (India)
Usually delivered within 3–10 business days from the date of dispatch.
Remote or Non-Serviceable Areas
May require additional transit time beyond standard estimates.
Public Holidays / Peak Seasons
Delivery may take longer than usual due to high carrier volumes.
Delivery timelines are estimates only and not guaranteed delivery dates.
Shipping Partners
To ensure wide coverage and reliable delivery, we work with trusted third-party courier partners across the globe.
The courier partner assigned to your order may vary based on serviceability and operational requirements.
Attempts & Non-Delivery
Our courier partners will make up to three delivery attempts. If delivery cannot be completed due to customer unavailability, incorrect address, or refusal, the shipment may be returned to us.
In case of undelivered returns:
- - Reshipping charges will be borne by the customer.
- - Refunds (if applicable) will be processed after deducting shipping and handling costs.
Shipping Address Responsibility
Customers are responsible for providing accurate and complete shipping information. We are not liable for delays, losses, or non-delivery arising from incorrect or incomplete addresses. Reshipment will incur additional charges.
Delivery Confirmation
Once the shipment is marked delivered by the courier partner, the responsibility and risk transfers to the customer. We are not responsible for loss, theft, or damage after successful delivery confirmation.
Delays Beyond Our Control
Delivery delays may occur due to weather, government restrictions, courier operational issues, natural disasters, local disruptions, or peak sale periods.
Order Tracking
Customers can track their order using the tracking link shared after dispatch. Tracking updates are managed by courier partners and may take time to reflect in their systems.
International Shipping Policy
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or clearance fees as per local laws.
- • These charges are not included in the product price.
- • Customers are fully responsible for paying any applicable import charges.
- • Failure to pay duties may result in shipment being held or destroyed without refund eligibility.
International Disclaimer
We will not be responsible for delays caused by customs clearance, non-delivery due to unpaid duties, local courier restrictions, or government regulations in the destination country.
Cash on Delivery (COD) Policy
- Availability depends on location & order value.
- COD handling charges may apply at checkout.
- COD refunds are via NEFT bank transfer only.
Notice:
Repeated COD delivery refusals may lead to account restrictions or permanent disablement of the COD option for your account.Secure Payment & Shipping Assurance
All orders are shipped only after successful payment confirmation. Tracking details act as proof of dispatch.
Courier delivery confirmation acts as proof of delivery. COD orders are verified before dispatch.
Refunds are processed strictly as per our Returns Policy. No refunds issued for external courier delays.
By placing an order, you explicitly agree to these binding policies.
Shipping & Delivery FAQ
Business Governance
We're here to help you.
For shipping queries, we respond within 24–48 hours.
sales.aeganfashion@gmail.comPolicy Updates
We reserve the right to modify this Shipping Policy at any time without prior notice, to avoid potential losses at a mutual level for both our valued customers and the organization. Updated policies will be effective immediately upon publication on the website.